Shipping policy
Last updated: October 29, 2026
Here's what you need to know about shipping for orders placed on rivarella.com.
Free shipping on every order
Shipping is free on all Rivarella orders, with tracking, to every country we ship to. You never pay for shipping at checkout.
Where we ship
United States, United Kingdom, Canada, Australia, New Zealand, and these European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, plus the Åland Islands. Also Norway, Switzerland, Liechtenstein and Iceland.
We don't currently ship to other countries.
Processing Time
Orders are generally processed within 1–3 business days from the purchase date, excluding weekends and holidays. During peak seasons, promotional events, or periods of high order volume, processing times may vary.
Once your order has been processed and handed over to our fulfillment partner or shipping carrier, we may not be able to cancel or modify it.
Delivery Time
The delivery times below are estimates and are not guaranteed delivery dates. Customs clearance, carrier delays, weather, holidays, incorrect addresses or local disruptions may affect them.
United States
Free express shipping with tracking: 6–12 business days
United Kingdom
Free express shipping with tracking: 6–10 business days
Canada
Free express shipping with tracking: 7–12 business days
Australia
Free express shipping with tracking: 7–14 business days
New Zealand
Free express shipping with tracking: 7–14 business days
European Union
Free express shipping with tracking: 7–14 business days
Norway, Switzerland, Liechtenstein, Iceland
Free express shipping with tracking: 8–15 business days
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link. Tracking updates are provided by the carrier and may take 24–48 hours to appear after the label has been created.
If your tracking has not updated immediately, this does not necessarily mean your order has not shipped. Carrier scans may be delayed, especially during busy periods or international transit.
International Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility unless stated otherwise at checkout. Orders to Norway, Switzerland, Liechtenstein and Iceland may be charged local import VAT on delivery.
Customs processing can extend delivery timelines, and Rivarella is not responsible for delays caused by customs authorities, import inspections, or unpaid duties and taxes.
Change of Address
If you need to update the shipping address for an order you have already placed, contact us as soon as possible at support@rivarella.com. We will do our best to help, but we cannot guarantee address changes once your order has been processed, packed or shipped.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for orders delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided at checkout.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping fees may apply to reship the order.
Lost, Delayed, or Marked Delivered Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact the shipping carrier first using your tracking number. You may also contact us at support@rivarella.com with your order number and tracking number, and we will do our best to help.
Questions
Rivarella
Website: rivarella.com
Email: support@rivarella.com